Background
With an increasing number of stores, Descente faces challenges such as opaque inventory distribution of high-end products and time-consuming product searches by staff. It urgently needs to improve operational efficiency and customer service accuracy through technological solutions.
Business Challenges
1. High-value goods and numerous SKUs mean inventory inaccuracies directly impact VIP repeat purchases.
2. Manual verification during multi-store transfers is prone to omissions, resulting in slow cross-store replenishment.
3. Sales associates need to handle both sales and inventory inquiries, decreasing service efficiency during peak hours.
Solution
Omnichannel Inventory Unification
Each product embeds an RFID tag, enabling real-time synchronization of stock across HQ warehouses, regional hubs, and 180+ stores.
Smart Item Localization
Staff use RFID handheld scanners to pinpoint items within seconds, slashing retrieval time from 8 minutes to under 30 seconds.
AI-Driven Customer Service
RFID data feeds into AI recommendation engines, enabling staff to suggest personalized products (e.g., ski gear for loyalty members) without prior experience.
Impact&Results
Real-time synchronization of inventory data across headquarters, regional warehouses, and stores.Improved inbound, outbound, and transfer response speeds.
Inventory accuracy exceeds 99.9%.Reduced overselling and stockouts due to data latency.
New employees can quickly learn and use the system with minimal experience.Reduced labor and training costs.
25 Years of Industry Expertise · RFID Digital Solutions
Focused on the Fashion Industry,
Serving 100+ Fashion Apparel and Footwear Brands